Frequently Asked Cleaning Questions

Top Notch Cleaning provides commercial carpet and floor care for a wide range of businesses throughout Opelika, Auburn, and the surrounding areas. We service office buildings, retail stores, medical and professional facilities, churches, schools, apartment common areas, hospitality properties, and more. Whether you manage a single location or multiple sites, we have the equipment and experience to handle commercial spaces of all sizes.

Yes. We understand that carpet cleaning during business hours can disrupt customers and employees, so we offer flexible scheduling—including evenings, nights, and weekends. Our goal is to clean your facility at the most convenient time for your business so you can maintain a fresh, professional appearance without interrupting daily operations.

Yes. We offer emergency water damage and water extraction services.  After hours, simply call our main number and follow the recorded instructions to reach the appropriate emergency contact based on your situation.

Absolutely. High-traffic areas like hallways, entryways, waiting rooms, and common areas often need more frequent attention. We work quickly and efficiently, using fast-drying cleaning methods that minimize downtime. In many cases, these areas can be cleaned in sections so your business can remain open while we work.

Yes, we offer customized maintenance plans designed specifically for commercial clients. Whether you need daily, weekly, or monthly cleaning, we build a schedule based on your traffic levels and flooring type. Ongoing floor care helps preserve appearance, reduce wear, and maintain a clean, professional environment for employees and visitors.

Most carpets dry within 4–6 hours, depending on airflow, carpet thickness, humidity, and the level of soiling. We use professional hot-water extraction equipment designed to remove as much moisture as possible, helping your carpets dry faster. You can walk on the carpet shortly after service as long as you wear clean shoes or socks.

Steam cleaning—also known as hot-water extraction—uses heated water and powerful suction to remove dirt deep within carpet fibers. It’s the most recommended method by carpet manufacturers.

Shampooing uses a foaming detergent to scrub the surface of the carpet, which can leave behind residue and typically doesn’t reach deep soil. Steam cleaning delivers a more thorough clean, dries faster, and is safer for most modern carpets.

Yes. We are equipped to clean most delicate and specialty rugs, including area rugs, runners, and natural-fiber rugs. We use gentle cleaning products and controlled extraction to protect the texture and colors of sensitive materials. If a rug requires special off-site treatment, we will let you know during the inspection.

Small items such as lamps, chairs, and end tables should be moved prior to our arrival when possible. For larger furniture, we can assist with moving pieces that are safe to handle. However, very heavy, fragile, or valuable items (such as china cabinets, pianos, electronics, or antiques) should not be moved and will be cleaned around for safety. We’ll guide you through what needs to be moved during the scheduling process.